We are always only a phone call or email away during the rental period. As part of our performance service charter and guarantee, we promise to be available on phone/email when you need us for in-rental back up support. Our teams will be available at the end of the emergency telephone contact that we send out to clients with their vehicle rental confirmation details.
During the enquiry process we aim to reply to ALL emails within 4 hours so that you can complete your car hire plans as soon as possible. We appreciate the necessity for clients to have their travel plans confirmed speedily given the inter-dependency of booking all the travel components. As part of our vehicle rental customer charter we are available by telephone 24/7 before, during and after your rental period. One of our customer services support staff will be pleased to be of assistance to you.
You can rest assured that we shall be available when you need us. It is a promise at the core of our customer service charter. That's a promise that we rigorously enforce and one of the many critical attributes we wish our service to be judged by.
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